Store
Policy

1. General
2. Conclusion of a contract
3. Prices and shipping costs
4. Payment methods
5. Delivery of ordered items
6. Right of withdrawal
7. Reservation of self-supply
8. Retention of title
9. Warranty
10. Liability
11. Copyright
12. Applicable Law
13. Note on online dispute resolution
14. Notes on data processing

1. General
1.1 These general terms and conditions apply to everything between a customer and us, the seller (hereinafter ‘The Applepine’, ‘us’ or ‘we’) via our online shop at www.theapplepine.com (hereinafter (‘Online Shop’) concluded contracts for which German law applies. For contracts based on European or international law, international terms and conditions apply. Conflicting or deviating terms and conditions of the customer do not apply, all terms and conditions of the customer are hereby contradicted.
1.2 For the purposes of these terms and conditions, a consumer is any natural person who concludes the contract for a purpose that is predominantly neither commercial nor their independent professional activity (§ 13 BGB), but their private life.
1.3 We do not offer products for sale to minors. Customers under the age of 18 may only use our online shop with the assistance of a parent or legal guardian.

2. Conclusion of a contract
2.1 The offers in our online shop are non-binding and serve solely to provide information about our products before the customer submits a purchase offer to us. Products from the range of our online shop can be selected without obligation and placed in the shopping cart using the ‘Add to cart’ button.
2.2 It can happen that individual products that are listed in our online shop are not available at certain times. Along with other information about the product, the customer will also provide information about its availability in the online shop. If the selected product is currently unavailable, it cannot be added to the shopping cart.
2.3 All products shown in our online shop are only sold in normal household quantities.
2.4 The shopping cart can be viewed at any time by clicking the ‘Show shopping cart’ button and, if necessary, products can be removed from the shopping cart by clicking the ‘Remove article’ button or the number of articles selected by the customer by entering in the ‘Quantity’ field. Getting corrected. If the customer wants to buy the products in the shopping cart, then the button 'Proceed to checkout’ must be clicked. By clicking on the ‘Order for a fee’ button in our online shop, the customer makes an offer to conclude a purchase contract for the goods in the shopping cart. In order to be able to submit the offer and to be able to click on ‘Order for a fee’, the customer must first click on the fields ‘I have read the general terms and conditions and hereby confirm them.’ And ‘I have read and accepted the cancellation policy.’

2.5 After receiving the order, we will send the customer an email receipt confirming of this order (hereinafter ‘order confirmation’), in which the order as such is summarized again, and these terms and conditions are attached. The order confirmation can be saved and printed out. Our order confirmation does not yet represent an acceptance of the offer by the customer to conclude a purchase contract. Our silence on the offer does not constitute an acceptance either. The purchase contract is legally effective only with the express acceptance of the offer by us. Our acceptance of the offer takes place by sending the customer an order confirmation email.
2.6 We are entitled to accept the customer's offer within four (5) working days after we have received it. During this time, the customer is bound to the offer. The customer's statutory right to revoke the offer - if applicable - remains unaffected.
2.7 The entire content of the contract, i.e., the customer's order, our order confirmation and these terms and conditions, is summarized in the order confirmation (‘order confirmation’) and sent to the customer via email. The content of the contract is saved by us in compliance with the applicable data protection law.
2.8 Our terms and conditions are available for you to download and print out at any time at https://www.theapplepine.com/storepolicy/.
2.9 The order process and the conclusion of the contract take place in German.
2.10 The customer must ensure that the e-mail address provided is correct so that our order and order confirmations can be safely received. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by us can be properly delivered.

3. Prices and shipping costs
3.1 The prices stated in our online shop include the statutory sales tax, but are exclusive of shipping costs. The shipping costs are shown in the detailed view of the product in question.
3.2 The shipping costs calculated by us depend on the number and size of the products you have ordered. When ordering several products, the shipping costs are based on the largest shipping class. We do not charge a flat rate shipping fee for shipping within Germany. For shipping outside of Germany, we charge a flat-rate shipping fee of € 5.00.
3.3 The final price including the statutory sales tax and the applicable shipping costs will be displayed in the checkout area of ​​our online shop before the customer decides to order and pay.
3.4 If our delivery cannot be delivered because, for example, the customer has given the delivery address incorrectly or incompletely or the recipient cannot be reached during the delivery time, a new delivery attempt will only be made if the costs for the re-shipment are borne by the customer. The renewed shipping costs correspond to the shipping costs agreed upon when the contract was concluded. We will notify the customer of the cost of re-shipping via email. However, we will not send the goods again until we have received payment for these shipping costs.

4. Payment methods
4.1 Payment via PayPal is available to the customer as a payment method.
4.2 If you choose to pay via PayPal or Credit card, by clicking on the button ‘Order now with obligation to pay’ you are simultaneously submitting a payment order to your payment service provider (PayPal/Visa). The invoice amount will be debited from your corresponding customer account after you have received our order confirmation.

5. Delivery of ordered items
5.1 If the customer buys several products as part of an order in our online shop, they will receive all of these products as part of one delivery. If several products are purchased as part of an order, we will only deliver them to the customer once the customer has paid us the purchase price for all of the products ordered.
5.2 Unless a specific delivery time is specified in our online shop or different delivery times are specified for various products ordered by the customer, our delivery time is generally 5 - 7 working days from the date of our order confirmation, provided that the full purchase price payment has been received.

6. Right of withdrawal
6.1 Cancellation policy Right of withdrawal
The customer has the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which the customer or a third party named to the customer who is not the carrier took possession of the products. In order to exercise the right of withdrawal, the customer must inform us of the decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post or email). To meet the cancellation deadline, it is sufficient for the customer to send the notification of exercising the right of cancellation before the cancellation period has expired. In the case of contracts for the delivery of goods which - as is regularly the case with personalized products - are not prefabricated and for the production of which an individual selection or determination by the customer is decisive or which are clearly tailored to the personal needs of the customer. Our customers do not have a right of withdrawal in accordance with Section 312g, Paragraph 2, No. 1 of the German Civil Code. Only in justified exceptional cases (for example, if the production of the ordered goods has not yet started) and if the customer is a consumer, the customer can revoke a concluded contract.
6.2 Consequences of withdrawal
If the customer cancels this contract, we have all payments that we have received from them, including the initial delivery costs (with the exception of the additional costs that result from the fact that the customer uses a different type of delivery than the cheapest standard delivery offered by us has chosen), to be repaid immediately and at the latest within 14 days from the day on which we received notification of the cancellation of this contract. For this repayment, we use the same means of payment that the customer used in the original transaction, unless something else was expressly agreed with the customer. In no case will the customer be charged any fees for this repayment. We can refuse the repayment until we have received the products back or until the customer has provided evidence that they have sent the products back, whichever is earlier. The customer must return or hand over the products to us immediately and in any case no later than 14 days from the date on which the cancellation of the contract was notified. The deadline is met, if you send the products before the period of 14 days has expired. 

The customer bears the direct costs of returning the products. The customer only has to pay for any loss in value of the products if this loss in value is due to handling of the products that is not necessary to check the quality, properties and functionality of the products.
- End of revocation -

7. Reservation of self-supply, right of withdrawal
7.1 The materials we use for our products are manufactured by our suppliers and delivered to our warehouse. We have carefully selected these suppliers.
7.2 If a product ordered by the customer cannot be delivered because we were not supplied with the required materials by our supplier through no fault of ours despite his contractual obligation, we are entitled to withdraw from the contract. In this case, we will immediately inform the customer of the unavailability of the product. If the customer has already paid the purchase price, we will refund the purchase price according to the payment method chosen by the customer.

8. Retention of title
The delivered products remain our property until the purchase price has been paid in full.
 
9. Warranty
9.1 We are liable for defects in delivered products in accordance with the applicable statutory provisions, in particular §§ 434 ff. BGB.
9.2 The statutory limitation period for warranty claims is six (6) months from delivery of the products.
9.3 Claims for damages or reimbursement of wasted expenses only exist for the customer in accordance with Section 10 and are otherwise excluded.

10. Liability
10.1 With the exception of liability under the Product Liability Act (ProdHaftG), due to fraudulent concealment of a defect, due to a guarantee that we have assumed for the quality of a product or for damage resulting from culpable injury to life, body or health, we are only liable to the customer for damages in the event of a breach of the obligations arising from the contract concluded between us in accordance with the following provisions, without, however, waiving the legal requirements for such liability.
10.2 We are only liable for the culpable breach of essential contractual obligations and for the willful or grossly negligent breach of other contractual obligations towards the customer. Essential contractual obligations are those obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the fulfillment of which the customer regularly trusts and may rely.
10.3 In the case of a simple negligent breach of essential contractual obligations, our liability is limited to compensation for the foreseeable, typically occurring damage.
10.4 In addition, our liability is hereby expressly excluded.

11. Copyright
We reserve all copyrights and other rights to our online shop as well as the published content, information, images, videos, databases and downloadable files that are offered for sale in the online shop (hereinafter ‘Protected Property’). Any change, reproduction or publication of the protected property without our prior written consent is expressly prohibited.

12. Applicable Law
The entire legal relationship between us and the customer and every contract concluded between us is subject to the law of the Federal Republic of Germany to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

13. Note on online dispute resolution
The European Commission provides a platform for online dispute resolution, which you can find here: http://ec.europa.eu/consumers/odr/. If you have a complaint, please contact us by email: theapplepine@mail.com.

14. Notes on data processing

The Applepine collects customer data as part of the processing of contracts. In doing so, we particularly observes the provisions of the Federal Data Protection Act and the Telemedia Act.
Without the customer's consent, The Applepine will only collect, process or use the customer's inventory and usage data insofar as this is necessary for the processing of the contractual relationship and for the use and billing of telemedia. The transfer of the customer's data to a third party takes place expressly only within the framework necessary for the execution of the order. Without the consent of the customer, The Applepine will not use the customer's data for purposes of advertising, market research or opinion polls. This does not apply to the use of the email address given when ordering for information on similar goods or services. Use for these purposes can be contradicted at any time, for example by email to theapplepine@mail.com.
The customer has the option at any time to receive information free of charge about the personal data that The Applepine has saved about them. In addition, the customer can request the correction of incorrect data as well as the blocking and deletion of his personal data, as long as there is no legal obligation to retain it.